We hope you love your OUTERIN piece. If it isn’t quite right, you can request a return or exchange within 14 days of receiving your order.

How to request a return

1. Sign in to your customer account using the email address used to place your order.
2. Open the relevant order and click Request return.
3. Select the item(s), choose a return reason, and submit your request.

We’ll review your request and email you with the next steps. Please wait for return instructions before sending your item(s) back.If you cannot submit a request through your account, email hello@outerin.es with your order number and the item(s) you wish to return.

Return conditions

Items must be unused, in their original condition, and returned with all original packaging.Return shipping costs are your responsibility, except where applicable law requires otherwise. Please use a tracked service and retain your proof of postage.

Refunds

Once we receive and inspect your return, we’ll notify you of the outcome. Approved refunds will be issued to your original payment method. Please allow 2–10 business days for the funds to appear, depending on your payment provider.

Exchanges

For a different size or product, email hello@outerin.es within 14 days of delivery.Exchanges are subject to availability and inspection of the returned item. We’ll confirm any price difference and shipping costs before proceeding. Any additional amount must be paid before dispatch; any difference for a lower-priced item will be refunded.Please allow 2–5 business days to prepare your replacement once the exchange is confirmed and any required payment is received. Delivery time varies by destination.

Damaged or incorrect items

If your order arrives damaged or you receive the wrong item, please email hello@outerin.es with your order number and photos so we can help.This policy does not affect your statutory consumer rights.